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| Company:: |
CONVERGYS India Services Pvt Ltd |
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| Position:: |
Associate/Sr. Associate -(Technical) |
Experience |
0-3 yrs |
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Location
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Gurgaon |
Education |
Any Graduate - Any Specialization PG - Post Graduation Not Required |
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JobPosted Date |
29-05-2010 |
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| Company Profile |
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Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com |
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| Job Description |
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-Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
-Listen attentively to customer needs and concerns; demonstrate empathy.
-Clarify customer requirements; probe for and confirm understanding of requirements or problem.
-Meet customer requirements through first contact resolution.
-Confirm customer understanding of the solution and provide additional customer education as needed.
-Prepare complete and accurate work and update customer file.
Keywords: Technical Support Officer, Technical Support Executive |
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| Candidate Profile |
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Candiate should be a Graduate; (10+2+3)
-Excellent Communication Skills
-Knowledge of basic computer operations, internet service providers(ISP)
-Flexible with rotational shifts and 24/7 work environment.
-Courteous with strong customer service orientation
Interested and Eligible candidates can walk-in directly at the following venues for interview between 12PM to 4PM Sunday to Saturday :
GURGAON: DLF Atria Jacaranda Marg, DLF City, Phase-II
CONNAUGHT PLACE: 1202, Akashdeep Building, Barakhamba Road (Near Metro Station)
PITAM PURA: 404, B-09 ITL Twin Tower, Netaji Subhash Place, Near Bikanerwala
Applicants should carry 2 copies of the resume, 3 passport size photographs and all the original certificates for education and employment at the time of the interview.
PLEASE MENTION SHAILJA(HR) ON THE TOP OF YOUR RESUME. |
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