TEchnical Support Belapur (Navi Mumbai)
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Company::

Wipro BPO

     
 Position:: TEchnical Support Experience 0-3 yrs
     

 Location

Belapur (Navi Mumbai)

Education Minimum HSC
       
 JobPosted Date
11-02-2011    
       
   
Company Profile :: Wipro BPO Solutions Ltd. is Indias

leading third party offshore BPO

(Business Process Outsourcing)

provider with a full spectrum of BPO

services. The Company Headquarters are

located in New Delhi, with six

state-of-the-art facilities in Mumbai,

Pune, Chennai & Kolkata and global

offices in US, UK and Canada. Wipro

BPO provides a broad range of services

from customer relationship management,

back office transaction processing to

industry specific solutions. The key

element of services delivery is an

integrated approach towards providing

increasing value over the entire

course of our client relationships.

This involves a phased approach

towards process standardization,

process optimization and process

re-engineering.
     
Job Description :: ? Answer ACD calls and access customers? technical support needs,handle/route accordingly delivering Server support for all enterprise customers
? Log Customer calls
? Provide first level technical support on Internet related queries using documented procedures.
? Identify and provide input on unique or recurring customer problems.
? Ensure proper escalation procedures.
     
Candidate Profile :: 1. Excellent spoken and written communication skills
2. Knowledge of Desktops, and client applications/on-line tools
3. Ability to use the phone system.
4. Knowledge of Internet and Web technology.
5. Ability to Troubleshoot
6. Customer Service Skills
7. Knowledge of Products
8. Knowledge of Procedures
9. Keyboarding skills.
10. Knowledge of Networking Management and Email Support.
11. Knowledge of Connectivity, Windows 2000, XP, 9X and Microsoft Internet Explorer
12. Working knowledge of SQL Server
13. Working Knowledge of Exchange or comparable e-mail system
14. Working knowledge of TCP-IP and SMTP
   
   
Contact Detail ::  
 Name Meghna K  Address


Belapur (Navi Mumbai)
       
 Designation HR Executive  Phone 91-022-30954791
       
 E-Mail meghna.kunnath@wipro.com  Website http://careers.wipro.com
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