Technical Support Executive Ludhiana
Ludhiana Graduate, 10+2, Diploma,Enter your email address and recieve latest job Opening.
       
 
»Freshers Jobs« » Post Your Resume to more than 2000 Recruiter«
   
Company::

Kochar Infotech

     
 Position:: Technical Support Executive Experience 0-0 yrs
     

 Location

Ludhiana

Education Graduate, 10+2, Diploma,
       
 JobPosted Date
09-03-2011    
       
   
Company Profile :: Kochar group is a professionally managed and diversified group with PAN India operations.
The group is over 100 years old and is active player in Textiles, BPO Services, Consulting and IT Services.
Kochar InfoTech is largest team in India and one of the largest team globally supporting mobile data services
and offer services to Telco?s, Mobile application providers, Retail chains, VAS vendors
and Handset manufacturers along with Enterprise application providers
     
Job Description :: Job Description
Technical Support Executives


Position
Technical Support Executive

Function
Operations

Responsibility:
To handle the technical calls landing in Kochar.

Primary Functions/Responsibilities

1.Provide knowledgeable assistance for wide number of products and customer situations
2.Provide information about products and services offered
3.Generating various reports on accurate and timely basis
4.Complete internal documentation on paper or online to forward to various departments for work on accounts
5.Retain customer accounts
6.Provide a level of customer service that meets the specific client requirements in building mutuality and customer relationships.
7.Willingness to work in rotating shifts and on Sundays & Public Holidays.

Key Competencies

1.Computers: basic knowledge of internet & Windows, ability to navigate multiple applications
2.Typing speed: minimum 15 wpm with minimum 80% accuracy
3.Product knowledge
4.Customer service attitude (includes responsiveness, empathy, managing irate customers, friendliness)
5.Problem solving attitude
6.Listening and comprehension
7.Written communication for documentation purposes
8.Multi- tasking
9.Telephone Etiquette

JOB SPECIFICATION:
Educational Qualification Required:
10+2 and above.
Computer Knowledge
Professionally Qualified candidates are not entertained

Work Experience:
Fresher?s
Language Skills:
English & Hindi
English, Hindi & Telugu
English & Malayalam
English, Tamil with one south Indian language
English, Hindi & Kannada
     
Candidate Profile :: Key Competencies

1.Computers: basic knowledge of internet & Windows, ability to navigate multiple applications
2.Typing speed: minimum 15 wpm with minimum 80% accuracy
3.Product knowledge
4.Customer service attitude (includes responsiveness, empathy, managing irate customers, friendliness)
5.Problem solving attitude
6.Listening and comprehension
7.Written communication for documentation purposes
8.Multi- tasking
9.Telephone Etiquette

JOB SPECIFICATION:
Educational Qualification Required:
10+2 and above.
Computer Knowledge
Professionally Qualified candidates are not entertained

Work Experience:
Fresher?s
Language Skills:
English & Hindi
English, Hindi & Telugu
English & Malayalam
English, Tamil with one south Indian language
English, Hindi & Kannada
   
Reference :: Job 5
   
Contact Detail ::  
 Name abdul.alim  Address Kochar Info Tech Pvt. Ltd. 2, Nidhi, Lawrence Road, Amritsar-143001, India


Ludhiana
       
 Designation Hr  Phone 91-0183-5051212
       
 E-Mail abdul.alim@kochar.com  Website http://www.kochar.com
Send your Resume to:: Submit your resume
Submit your resume! Post your Resume Today.
 
  Technical Support Executive Related Jobs ::





Shaadi.com Matrimony
 fresher
 freshers
  Sales Relationship manager
  A Sales Relationship Manager is a person who manages a Portfolio of client accounts (pan country) , ...
  Location:: Mohali
  Front Office Cordinator
  Looking for a smart, intelligent, organized, very good Sales Girl with excellent
communicatio...
  Location:: Gurgaon
  Urgent Openings for Sales / Marketing Executives
  Work from your preferred location: wanted sales executives with direct sales experience.

...
  Location:: Tamil Nadu, Ariyalur, chennai, coimbatore, cuddalore, dharmapuri,
  Customer Support Executive
  Position: Customer support Executive (UK INBOUND)

Experience: 0- 5 Years

Loc...
  Location:: India
  Customer Care Executive
  Good in English, Selling skills, Convincing Skills
incentive Rs.240/- per additional appointme...
  Location:: Mohali