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| Company:: |
Navis India Technologies Private Limited |
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| Position:: |
Support Engineer |
Experience |
2-6 yrs |
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Location |
Chennai |
Education |
Any Graduate - Any Specialization |
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JobPosted Date |
21-11-2008 |
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| Company Profile |
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Navis India Technologies Private Limited
Navis is the leader in proven, mission-critical solutions for managing logistics, assets, inventory and cargo across the global supply chain. With its diverse portfolio of products, Navis solutions enable the world?s leading logistics providers, retailers and manufacturers to increase capacity, improve service, and make a profit.
Founded in 1988, Navis established itself as the first company to provide automated container terminal operating systems (TOS) that improve velocity and visibility of cargo movement through port and intermodal facilities. Today, the Company continues to deliver advanced technologies like Navis? SPARCS N4 that solve highly complex, dynamic logistic challenges. Navis has more than 450 sites in production, including more than 200 of the world's largest container terminals in more than 50 countries. |
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| Job Description |
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We are looking for a dynamic individual with a proven track record of success as a Technical Support Engineer within the software industry and who has ideally worked in product support. You will be working in a customer support environment, consulting with customers, handling cases and providing fixes to problems as well as liaising with the development team for more complex fixes.
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| Candidate Profile |
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?Reviewing and verifying software bug reports via web based tools, email, and telephone
?Installation and configuration of software bug patch fixes for Oracle/Unix based, C++, Pascal, and J2EE based software products
?Customer-facing management of outstanding customer issues regarding software implementations, questions about documentation, etc.
?BE/B Tech/MCA/MSc or equivalent
?At least 2 years of experience in technical software support and/or terminal/maritime operations
?Knowledge of Unix, Oracle, C++, Pascal and/or J2EE required
?Knowledge of API?s, XML, JAVA, and APACHE preferred
?Industry knowledge of distribution center logistics or marine terminal management a big plus
?Good customer service and verbal communication skills
?Excellent time management skills
?Troubleshooting and problem solving capability a must
?Will be required to work in shifts on a rotation basis.
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