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| Company:: |
Oracle India Pvt Ltd |
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| Position:: |
Technical Support Executive |
Experience |
2-4 yrs |
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Location |
Bengaluru/Bangalore |
Education |
Any Graduate - Any Specialization |
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JobPosted Date |
21-11-2008 |
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| Company Profile |
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Oracle Corporation is the world's leading supplier of software for information management and the world's second largest independent software company.
ORACLE Corporation offers its Databases, Tools and Application products, along with related consulting, education and support services, in more than 60 countries around the world. |
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| Job Description |
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The Producer should have mid-level workstation-level, technical proficiency as the role includes assisting clients over the phone / web who are using various operating systems, configuration as well as Internet Explorer Browser settings. The candidate should have excellent customer service skills; demonstrate strength in interpersonal communications and good judgment. Ability to self manage, escalating to management as needed. Possess the desire and ability to learn new systems and processes.
Effective communicator, specifically with regards to having excellent phone demeanor, strong written communication skills, and effective listening skills
Strong Presentation skills
Strong problem-solving skills
Must have at least 3 years of consulting or customer-facing experience in technology troubleshooting or related fields
Cross functional experience in performing both technical and non-technical (i.e., people and process) support services preferred.
Should have experience in web-enabled tools and applications.
The ability to quickly adapt and seamlessly handle customer situations and order process issues
Works well independently, but also as part of a team
Must possess the ability to exceed quality standards and focus on improving the customer experience
B.A. or B.S. degree or equivalent Customer Service, Operations or Inbound Sales experience
Experience with Virtual Classroom technologies highly desirable
Knowledge of Oracle Applications is a plus
Ability to manage multiple projects and changing priorities across virtual teams and provide results quickly
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| Candidate Profile |
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Oracle University, the education arm of Oracle, offers comprehensive, high quality training on Oracle Technology in over 60 countries worldwide. With over 240 courses available, customers can choose what they want to learn and how they want to learn it, be it online, in the classroom or self-paced. With over 500,000 Oracle University graduates, Oracle University is the largest software training business in the world.
Live Virtual Class ? The Live Virtual Class (LVC) producer supports Virtual Classroom events for Oracle University?s Technical Education, Employee Education and CRM OnDemand training. The primary role is to provide live (online) assistance and support to instructors and students experiencing challenges with their virtual classroom connection and virtual labs.
The LVC producer?s primary goal is to allow the instructor to focus on content delivery, remove technical distractions and impediments from the event participants (students), and generally provide resolution to any ?virtual issues? outside of the Virtual class environment.
This position is critical to maintaining a disruption-free setting in which to deliver virtual class events. The person in this position will work closely with the program manager, instructor.
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| Reference |
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Technical Support Helpdesl |
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| Contact Detail |
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